Refund policy

We are happy to refund any full-priced garment purchased online, providing that the item is returned unworn, with all tags attached and your online receipt (as proof of purchase) within 30 days of receiving your returned order.

We do not offer refunds on sale items purchased online unless deemed faulty by our team. However, we offer an online store credit or exchange for any returned sale items providing that the item is returned unworn, with all tags attached and your online receipt (as proof of purchase) within 30 days from receiving your returned order.

Please note that:

The refund or online store credit will be the price paid at the time of the original purchase shown on the online receipt.

• Online store credits cannot be exchanged for cash.
• We will issue any refund using the original payment method. For example, if you purchase a full-priced item using an online store credit and then return it, the value of the credit will be returned to the online store credit, and any additional payment will be refunded to the original credit card.

We will not offer a refund or online store credit if:

• At the time of purchase, you were made aware of the damage or defect in the item; or
• You have damaged, misused or altered the item.

JUMP’s decision to provide a refund, exchange or online store credit in accordance with the conditions set out above will be determined in its absolute discretion.

This Returns Policy is in addition to your statutory rights under the Australian Consumer Law.