FAQs
How can I track my order?
Once an order has been dispatched, you will receive a shipping email with all the tracking details. Get in touch via the ‘Contact Us’ page if you require assistance.
How long will my order take to arrive?
We ship using Australia Post e-Parcel, from our warehouse in Melbourne.
Orders will be dispatched within 48 hours of placing your order, Monday through Thursday. Orders placed after 12 pm Friday, on a public holiday, or over the weekend will be shipped the following business day.
Australia Post’s current delivery estimation is between 3-8 business days depending on the location of delivery.
Do you ship internationally?
Unfortunately not at this stage (that includes you too, NZ). We're hoping to introduce this in the future, so make sure to keep your eyes peeled.
How much does shipping cost?
Shipping is free for online orders over $100 (after any discounts have been applied) or $10 for orders under $100.
Can I make changes to my order?
Unfortunately, once an order is placed online, we are unable to make changes or cancel.
What if the item I ordered doesn’t suit me? Can I return it?
We understand that shopping online isn’t always easy. You can return your online purchase within 30 days of receiving your order for a full refund (excluding postage). Head to our ‘Returns and Refunds Policy’ page for information on how to arrange a return.
Please note that all Outlet Sales are considered final. There will be no refund or exchange for change of mind. Outlet items cannot be returned for a refund or exchanged unless they are damaged or faulty. If you believe you have received a faulty or damaged item, please contact our friendly Customer Service team at shop@jumpclothing.com.au
This Returns Policy is in addition to your statutory rights under the Australian Consumer Law.
What if I receive a faulty item?
You can return a faulty item for an exchange or refund. Please refer to our ‘Returns and Refunds Policy’ for more information.
Can I get a full refund if I return my order?
We are happy to refund any full-priced or sale online purchase, providing that the item is returned unworn, with all tags attached and your online receipt (as proof of purchase) within 30 days of receiving your returned order.
How do I know what size I am?
We want to ensure that you are happy with your purchases - and we know how important a well-fitting garment is. For help choosing the best fit for your garment, please refer to our Measuring Guide, which you can find on any product page as well as on the footer of our website.
If you have purchased Jump garments in the past and know your size, you can be sure that our sizing hasn’t changed.
Why is an item a different price online than in-store in a boutique?
In-store garments are not sold directly by us but by our stockists. Each stockist receives a price guide, however, they are free to price at their own discretion.
From time to time, there may also be exclusive online-only offers that are unique to our online store.
I received a coupon code. How do I use it?
Coupon codes can be applied at the checkout when adding in your shipping details. Please note coupon codes can't be used in conjunction with other promotions.
What if I’m having trouble accessing or buying from your website?
If you’re having problems, we suggest you check that you have the latest updates available for your operating system, and the latest version of your browser installed.
If you’re still having problems, please contact us via the ‘Contact Us’ page and we will try our best to help you. To help us resolve your issue, please include as many details as possible. Our team are online Monday through Friday from 9 am to 5 pm. We endeavour to respond to any queries within 24 hours.
Can I place an order by phone?
Unfortunately, no. We prefer that you place your order through our online store as the payment gateway is secure and much safer for you. If you are having trouble placing an order online, please contact us at shop@jumpclothing.com.au and one of our team members will be happy to assist you via email, or a call-back if the matter is urgent. If you would like to speak to our team over the phone, please include your phone number in your message.
What if I didn’t receive my order confirmation email?
Once your order has been processed, you will receive an email to confirm your order. If you do not receive this, be sure to check your junk or spam folder in your mailbox. If you still haven’t received your email, please contact us at shop@jumpclothing.com.au
Can I pay using alternative payment methods?
Our online store accepts Visa, Mastercard, AMEX, ShopPay, Google Pay, Afterpay and Zippay as payment.
My question is not included?
Please contact us at shop@jumpclothing.com.au, and our team will be happy to assist you. Please note that our team are available for assistance between 9 am and 5 pm, Monday- Friday. We endeavour to respond to any queries within 24 hours.